Measured Voice in leadership

You pick your moments to weigh in and avoid needless conflict.

In leadership

• You take care with the form and timing of difficult messages.
• You build agreement without creating unnecessary resistance.
• People feel respected even when they disagree with you.

What to keep an eye on

• You may put off difficult conversations longer than is wise.
• Your messages can be so careful that people don't understand what you expect.

A first practice

The message in one sentence

Before a difficult conversation, write in one sentence what you need the other person to understand.